Hello BBVH community!
We wanted to provide you with a detailed breakdown of our current COVID-19 status at Bow Bottom Veterinary Hospital and Pet Daycare.
Hospital Update:
-We are open & operational and accepting appointments
-We have closed door policy as well as curbside/contactless services
-*Social distancing is difficult in client traffic areas (front reception, patient waiting areas, food/boutique)
-*Helps protect our immuno-compromised clients, staff and community as a whole
-*Limiting contact with clients/public will help the BBVH team stay extra healthy so that we can be here to serve our community
-No clients are allowed into the building at this time
-We are seeing a VERY high volume of appointment requests. Due to this new challenge, we are booking preventative surgeries and appointments at minimum 6-8 weeks out. We are a one-doctor practice and we are doing our very best to see our patients, as well as cases from surrounding areas at a timely manner.
-We are doing our best to triage cases/emergencies. We may ask preventative appointments to kindly move if able. You have the option to admit your pet (if suitable) on our surgical days either in daycare (if healthy/vaccines up to date) or in-hospital. Kenneling fees may apply. Our staff will offer the admit option to you if scheduling allows.
-We are seeing a VERY high volume of phone calls. If you are not getting through on the phone lines, please consider emailing us or using our Refill Food/Prescription option on the homepage if it is not an urgent matter. If you are here for appointments, and are not getting through on the phone lines, please use the doorbell at the front entrance to let us know you are here; please DO NOT leave a message/text us about your arrival- these are not immediately monitored.
-Facemasks, shields and other protective clothing is worn for your pet’s appointments as well as food/medication pick ups. We also appreciate opening your car doors/trunk so we can limit our contact with your vehicle. We also have set up a table to let you know where you can pick up your pet’s food/medications so we have limited contact with public/vehicles.
**We ask, if you are able, to also help us by wearing a mask or protective clothing when our staff is bringing out food/medications, going over medications, paying at the side Debit door or exchanging pet’s at the curb.
-Frequent hand-washing and many hand-sanitizing stations made available within the hospital and done so between each patient/client interaction
-Live-chatting options are available for your pet’s appointment- please feel free to ask our staff to inquire more and we will help you set it up!
Daycare/Overnight Services:
-Daycares are still permitted, however on Sundays, we have closed this service. Daycare is open at 7am-7pm as usual, except on Saturdays which has changed to 8:30am-4:30pm, and Mondays from 7am-5:30pm.
-Overnight services are temporarily suspended. We still encourage to call about future dates. We will keep you updated about Christmas/Holidays if there is growing interest.
-Greatly encourage all our new puppies (and there have been many new ones recently!) to come check out our daycare to help with socialization, meeting new people and learning to be by themselves. Submit a daycare request here!
We want to thank ALL of our clients who are understanding of these ongoing challenges daily. It hasn’t been easy, but we are here for our community and each other. Patient care is our top priority, and we hope everyone stays healthy and safe during this complicated stage.
